October 20, 2017
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Support Technical FAQ's
How does Volume Shadow Copy work?
How does EpsysOBM know if a file has changed? Does it use the archive property of the file?
How long does EpsysOBM keep my files on the backup server?
I have lost my encryption key, can you send it to me?
Why do I keep getting a "Scheduled backup missed" report?
What is the retention area?
Does EpsysOBM have to stop the application when doing online backups?
Unable to change encryption key
Can I backup two computers using a single EpsysOBM account?
My backups are running about an hour earlier than I scheduled them.
How can I reduce the amount of storage used by my retention area?
How do I disable “logout backup reminder”?
What are the advantages and disadvantages of backing up multiple computers using a single backup account?
My backup is running twice every night.
What is the 'In-file Delta' and why would I use it?
I tried to backup two computers with a single account and but when I change the selected files on one computer it affects both computers.
How can I tell EpsysOBM not to backup certain files?
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